Pay-as-you-go
You pay for what is actually consumed. No per-employee commitment.
- No minimum seat count
- Billed on real usage
- Fastest route into a pilot
Right while your volume is still unknown.
Before Level 1 AI answers first.
AI answers first.
Your team handles what matters.
When something breaks at work, your people wait in a queue. Level0 picks up on the phone, the web or Slack, checks who is asking, works out what is wrong, and hands your IT team a ticket that arrives already briefed.
Live today: phone (DE/EN/AR) · web chat · Slack — one flow, every channel
Sebastian M. I can't log in to anything since I got my new phone.
Level0 Let's get you back in. First I need to confirm it's really you, so I'll read out a code and you send it back.
Identity confirmed · matched to Sebastian Müller, Finance (ServiceNow record) + code verified
Level0 Thanks. Nothing open on your account yet, and your IT's own procedure says a lost authenticator has to be re-registered by a person. I can't do that step for you, and I won't pretend otherwise, so I've raised it with everything they need.
ServiceNow · INC0041882 Auto-created
UserSebastian Müller · Finance · identity verified
IssueAuthenticator lost after phone change · no MFA method available
CheckedDuplicate incidents: none · KB0010422 requires human re-registration
Next stepRe-register authenticator per KB0010422
TranscriptAttached (full conversation)
What does it cost?
Two models: pay-as-you-go for what you actually consume, or a fixed price per employee per month. No per-channel fees either way. Pricing on request.
How fast can we test it?
Setup runs 2–4 weeks with no subscription fee: one channel, one agreed workflow, success criteria fixed before we start.
Do we replace our helpdesk?
Your ITSM stays. It is your system of record and nothing gets ripped out. On the desk itself the honest answer is that replacing first-line support is exactly what we are building toward. Today we target more than 60% of routine volume through automation and mostly customer-specific tools, and we are not all the way there, because edge cases still need your team. How far the reduction goes in your environment becomes measurable after the pilot.
Where does our data go?
GDPR-ready via DPAs and SCCs. Built in Germany. An EU-resident deployment is available for organisations that require it.
01See it work
One support flow. Every channel.
Build the support process once, then publish it to the phone, your website and Slack. The logic and the handoff stay identical everywhere.
- 01
The employee just asks
In their own words. By phone, on the web, or in Slack. No form, no menu, no queue.
- 02
Level0 confirms who's asking
Identity is checked against your own ITSM user records and confirmed with a spoken code, never assumed from a chat handle. That happens before anything else.
- 03
You see what it did
Every check and action appears in plain language while it happens, so nothing has to be reconstructed from a log afterwards.
- 04
Your team starts at minute zero
Your ITSM receives identity, issue, what was already checked, next step and the full transcript. Never a blank ticket.
Publish the same agent to: Phone · DE/EN/ARWeb chatSlackMicrosoft Teams · per deploymentWhatsApp · per deployment
And it knows when to stop.
Level0 hands over to your team for reasons you can name and audit:
- A required system or tool isn't available
- An operation failed, or didn't produce the expected result
- Identity couldn't be verified
- Your policy forbids doing this step automatically
- The task genuinely needs a human (like re-registering an MFA device)
- The person asks for a human, and that always ends the automation
Every handoff names its reason. The reason is written into the ticket in plain language, so you can audit exactly why the agent stopped. The handover carries the full conversation context, so your colleague picks up exactly where the employee left off.
02Straight answers
What Level0 does today, and what it doesn't yet.
Our goal is explicit: take the bulk of your first-line IT support load off your team in a short time, then keep going with customer-specific automations and tools, built with our partners, or brought by you and connected to the platform. Here is where that stands today.
●Available today
- Voice agent in German, English and Egyptian Arabic
- Chat via web widget and Slack
- One flow, published to every enabled channel at once
- Identity check against your ITSM records, with a spoken-code challenge
- Searches your existing knowledge base and open incidents before it acts
- Visible, plain-language action log
- Automatic, fully-briefed ticket in your ITSM
- Handover as a prepared ticket carrying identity, steps taken and the full transcript
- ServiceNow pre-built. Jira Service Management, Freshworks and any ITSM with an open API are scoped in discovery
◐Built with you, in the pilot
- Your routing and escalation rules
- The automated actions your environment actually needs, scoped with you and built on the connector layer
- Microsoft Teams and WhatsApp, enabled per deployment
- Your ITSM instance, your categories, your fields
- Customer-specific tools: from us, from our partners, or brought by you
○On the roadmap
- Pre-built connectors for further ITSM and identity platforms
- Reporting and analytics across sessions
- Warm transfer of a live phone call to a human colleague
- Self-service portal
- Broader library of pre-built actions
- Further production-grade languages
03What it costs
Two models. One shared meter.
Voice and chat draw from the same pool, so it doesn't matter which channel your people pick. What we won't do is pretend there's no meter at all.
Per employee per month
A fixed monthly price per covered employee, consumption drawn from an included pool.
- Predictable monthly cost
- One pool across every channel
- Ticket volume does not move the price
Right once your volume is predictable.
Both models run on the same meter. A voice minute costs more than a chat session, a long call more than a short one, and neither model charges per channel.
Pricing on request, sized against your ticket volume.
04Business case
Work out the payback yourself.
Change any number below. We'd rather you pressure-test the maths now than discover it doesn't hold after signing.
—
of internal support cost released per month, which is — hours of capacity back to your team
What to pressure-test
All of it hangs on one number: how much of your ticket volume is genuinely routine. That is — requests a month. Move that number and the whole case moves with it.
Argue about that number before you argue about our percentage.
Your inputs, your arithmetic. We size the detail with you in the pilot.
Without a dedicated IT team
You get time back that your own people were losing. Every hour someone waits on IT is an hour not spent on their actual job.
You have an IT team
You grow without hiring. Level0 absorbs the routine volume you would otherwise need another person for, and those roles take months to fill.
05Security & data protection
Honest about where your data actually goes.
Written for the people who can veto this: your data protection officer, your works council, your compliance lead, your CFO.
DE
Built in Germany
Level0 Software UG, a German company under German law, with European support. Registered at the Amtsgericht Bamberg (HRB 12510).
DPA
GDPR-ready, with the detail
DPAs and SCCs cover our sub-processors, some of which sit outside the EU. We name every one of them, up front, before you ask.
EU
EU-resident deployment available
For organisations that require data residency, we deploy an EU-resident configuration. It affects scope and price, and we will say so honestly.
AI
Your data never trains a foundation model
Nothing from your conversations goes into training a foundation model, ours or our providers'. Every action and handoff is logged, and any session can be escalated to your own team as a briefed ticket. The EU AI Act disclosure that tells a user they are speaking with an AI can be switched on per channel.
06Why Level0
What Level0 combines.
Three capabilities that only count when they arrive together.
One flow, voice and chat
Build the support logic once and it runs on the phone, the web and Slack. Most tools make you rebuild it per channel, if they support the channel at all.
In front of your helpdesk
Your ITSM stays your system of record, with no migration and nothing to re-train on. What changes over time is how much first-line volume ever reaches a person at all.
A handoff you can audit
When automation stops, your team gets identity, issue, what was checked, next step, transcript and the technical reason it stopped. They start solving on the first line they read.
The alternative
What you'd be taking on
Building it in-house
A dedicated team across speech, identity, ITSM integration, escalation logic, compliance and evaluation, then several quarters before you reach parity.
A standalone AI service desk suite
Typically US-headquartered, with EU residency offered as a configurable region.
An AI add-on from your helpdesk vendor
Tied to that one vendor. Change the helpdesk and the assistant goes with it.
A chat-only bot
Solves the dialog. Doesn't solve the phone, identity, the helpdesk integration, or the handoff.
Level0
One flow across phone and chat, in front of the helpdesk you already run, EU-hosted, with a handoff your team can actually use.
07Design partner programme open
See Level0 handle a real IT request in your environment.
A 2–4 week setup phase with no subscription fee. One channel, your support process, one agreed workflow, with success criteria fixed before we start. Your helpdesk stays as it is.