Predictable per employee. Fairly tiered.
One credit pool covers voice, chat, self-service and automation — for your entire workforce, tiered by usage intensity.
- EU-hosted (Azure EU)
- GDPR & EU AI Act by design
- Pilot free, 2–4 weeks
- List prices transparent — no “contact sales” for the base price
You license your workforce — fairly, in two classes
Not every employee uses IT with the same intensity. You therefore license in two classes: knowledge workers who interact with IT systems daily, and frontline workers for whom Level0 stands available as an always-on multilingual point of contact — especially by voice. Both classes share the same credit pool.
Knowledge-worker seat
Frontline seat
You license the enabled scope (sites, departments, Entra ID / HRIS groups) in full — you choose the rollout scope, not individual heads. The frontline seat is intentionally priced low: you pay for the availability of a permanently-on, multilingual support channel, not per individual use. Transparent consumption and quarterly true-up in the dashboard.
The tiers
Per employee per month · includes a shared credit pool across all channels. Size band = knowledge workers + frontline workers combined in the enabled scope.
€0.60 / employee · month Pool: 100 credits / employee Single-channel pilots and focused first deployments.
- Voice · chat · self-service portal
- Basic automation
- Standard dashboard
- 1 ITSM connector
€0.50 / employee · month Pool: 100 credits / employee The default for IT teams rolling out all four channels.
- + Full automation
- + Outcome intelligence
- + Multiple ITSM connectors
- + Premium voice (DACH prosody)
€0.40 / employee · month Pool: 100 credits / employee Multi-site IT with multilingual frontline and regulatory weight.
- + Custom workflows · BYOK
- + White-label
- + SLA · dedicated CSM
- + Unlimited connectors · SSO
On request Pool: 100 credits / employee Custom-priced for enterprise group IT, telecom, public sector, and multi-country rollouts.
- + Volume terms
- + Multi-tenant
- + On-prem optional
- + Custom onboarding
Annual prepay (12-month commit, paid upfront): −10% on the monthly total. Overage stays monthly at standard rate. Sub-100 employees: custom or referral only. List prices are our honest starting anchor — actual terms are agreed in the discovery call. Prices exclude VAT.
Do you also handle external customer enquiries?
Level0 as a 24/7 point of contact for your customers — voice, chat and WhatsApp, multilingual. Billed per resolved enquiry, no seat model and no minimum commitment.
B2B customer service
Orders, technical questions and complaints from your business customers — around the clock, including after business hours.
Appointment & first enquiry
Patients, clients or customers calling to book an appointment or get a first answer — no hold queue, no escalation tree.
Order status & returns
Enquiries around orders, shipping, tracking and complaints — relieves your service team, especially during peak periods.
- Outcome-based — billed per resolved enquiry
- Voice · chat · WhatsApp · multilingual · 24/7
- EU-hosted, same trust and compliance stack as our IT service desk
- Terms depend on volume, channels and region — discussed directly
What is a credit?
A single consumption ledger across all channels — transparent in the dashboard.
Your monthly pool grows with the employee count and is shared across both seat classes. If exhausted, overage applies at +20% over the in-pool rate — rare with a properly-sized pool (typical utilisation ~24%).
Cost calculator
Indicative estimate based on your workforce.
Predictable fixed cost — no overage expected.
Free pilot
2–4 weeks, 1 channel, up to 3 use cases, no commitment. When the pilot converts to a contract, your tenant continues without interruption — no re-setup.
Design Partner Programme
A capped programme for early customers who shape our roadmap — in exchange for reference, logo and a joint case study. Preferential terms, specifics discussed.
FAQ
- Do I pay for every employee?
- You license the enabled scope in two classes: knowledge workers at the full rate, frontline workers at a markedly lower rate for service availability. You define the rollout scope (sites, departments, Entra ID / HRIS groups).
- What does overage cost?
- Beyond the included pool, +20% over the in-pool rate. With a properly-sized pool this rarely fires (typical utilisation ~24%). The dashboard alerts at 75% pool utilisation — finance is never surprised.
- Do I need an ITSM system?
- For the IT service desk we integrate your existing system (ServiceNow, Jira SM, Freshservice, TOPdesk). For external customer service, no ITSM is required — talk to us.
- Do you offer regional pricing?
- Prices shown are EU / DACH list. Terms for other regions are discussed in the commercial conversation.
- Can we change tiers mid-contract?
- Up: any time — pro-rated from the day the band changes. Down: at renewal. The Staffel is designed so a growing employee count never punishes you with a step-change cliff.
- How do you bill?
- Monthly invoice in EUR, NET-30. Annual prepay (12-month commit, paid upfront) earns a 10% discount on the monthly total; overage stays monthly at standard rate. GBP, USD and other currencies on request.
- What does the minimum commitment mean?
- There is no separate platform or setup fee — you pay per employee per month. The published minimum commitment in the Starter tier ensures that small deployments stay economically viable for us. From Business upward the workforce size already reaches the PUPM amount, so we do not publish a separate floor there. Very small special setups are discussed in the discovery call.
- Are these the final prices?
- The list prices here are our honest starting anchor. Most deals close at deeper terms — account-executive floor pricing, the Design Partner programme for the first cohort, Founding Customer terms for the next wave. Negotiation is part of how we work, not outside it.
- Is there an implementation fee?
- No license fee for the implementation work — Level0 includes 1 channel + 3 use cases + 1 KB workshop in the initial deployment. What you should budget for separately: your team’s time for KB curation, ITSM integration testing, and Works Council / Betriebsrat sign-off. Standard deployments: 4–6 weeks from contract to first resolved ticket.
All prices net, exclude VAT · Prices shown are EU / DACH list; terms for other regions discussed in the commercial conversation.
Next step
The fastest path from this page to a useful answer is a 30-minute discovery call. We will land on a tier and a pool size in that call. Email [email protected] or use the contact form on level0.io.